- When requesting a quote, you will have 24 hours to confirm your order once the quote is complete. After 24 hours, the date will be released and available for someone else to book. To confirm an order, full payment is required in advance and is only refundable if cancelled 14 days prior to date of event.
Because there is limited space available for custom orders per week, we suggest reserving your date at least 2 weeks in advance, noting that 4 weeks is optimal.
*Please note that we will not copy another artists work, but will create your design using photos as the idea of what your looking for.
- Once an order is picked up, it is no longer My Southern Sugar Bakers responsibility; Cakes must be kept level during and after travel, out of direct heat, and on a stable, flat surface. Please drive carefully, on evenly paved roads, taking turns, stops and accelerations slowly. Take care crossing railroad tracks, and try to avoid pits and holes in the pavement.
Unless notified, cakes do not require refrigeration.
- If you are unhappy with the look of your order, My Southern Sugar Bakers are to be notified prior to the order leaving our store. Once it leaves our store, there will be no refunds for the design.
- My Southern Sugar Bakers is not a peanut, gluten, vegan, or sugar free facility. We have the ability to create these items by special order only, but because washing and sanitizing of utensils may not get rid of all residue, we can not guarantee that cross contamination is not a factor. We suggest not ordering if there is a sever allergy to above items, especially for children and anyone with an autoimmune deficiency.
- We LOVE our walk-in customers!! Thank you for visiting us. Please understand that our daily quantities may be limited. If you are needing more than 2 dozen of a single item, we ask that you make a special order at least 48 hours in advance. Note that our special orders are on a first come first serve basis, and will not always be available. This policy allows us to keep fresh product on our shelves daily, minimize waste, and ensure that we have enough for all of our customers.
- We offer free delivery for orders $250 and over, within 15 radius miles. For orders less than $250.00, there is a mileage charge of .75 per mile round trip.
- Once your order is delivered and set up, My Southern Sugar Bakers is no longer responsible for your order. My Southern Sugar Bakers strive to arrive with a perfect order, however if damage is done during transit, My Southern Sugar Bakers will do everything in their power to rectify the situation.
- When an order is delivered, we require that there be an elected individual to meet and sign off that the order is as requested, and there is an understanding of our policies.
Copyright © 2018 My Southern Sugar Bakers LLC - All Rights Reserved.